CertaPro Painters Complaints

CertaPro Painters complaints can be found in numerous places on the web. Although CertaPro may deny the validity of the complaints, or call people making them liars, there are simply too many complaints to believe they're all false. CertaPro painters complaints have involved both the painting and the CertaPro franchise.

CertaPro Complaints?
Of course there are complaints, despite the denials you may hear from CertaPro,
CertaPro doth protest too much, methinks.
(And, it appears, with hired help.)

CertaPro Painters Complaints May Originate From
"No Experience Required"
Some complaints involving the quality of work may be attributable to CertaPro's practice of marketing franchise sales with the proclamation "No experience needed". Yes, that's right. People with little or no painting experience suddenly become painting contractors.

They may have to do a lot of on-the-job learning.
And, of course, we learn from our mistakes.


CertaPro Painters Complaints May Originate With
Subcontractors
(Pick One: Quality or Quick)
CertaPro franchisees may use subcontractors.
In fact, I believe CertaPro recommends using subcontractors.
It can improve profitability: A subcontractor is generally paid a flat fee, not an hourly wage.

So think about it: A subcontractor's goal may be to complete the job as quickly as possible. "Quality" and "Quick" may not be compatible.


CertaPro Painters Franchise Complaints:
A History of Franchise Failure
CertaPro franchisees are usually great people who work very hard.
However, they may find themselves in over their heads...many (most?)
franchisees go out of business. I suspect that, for most, it's for financial reasons.


CertaPro's Marketing Hype:
Certa ProPainters Ltd. must spend a tremendous amount of money marketing its franchises. Selling franchises is virtually all it does. It doesn't actually run a painting business, it sells franchises.

CertaPro has been stuffing the web with all sorts of marketing propaganda, including a number of "franchisee testimonials". Take them all with a grain of salt. Many of them appear to be relatively new franchisees whose "minimum annual franchise fee" has not yet kicked in. Check back in 3 or 4 years to see if they're still around. A lot of those complaints have been posted by a suspicious "larrycarnier" or "Larry Carnier".

CertaPro claims it contacts all customers to get a rating. I doubt it. When I was a franchisee, a third-party firm called customers when a job was complete. But they were only able to get freedback from maybe half of my customers. I don't believe ALL CertaPro customers provide feedback to CertaPro (or its agent).

Here's an example of how CertaPro's claims about customer satisfaction may be misleading or inaccurate:

Other videos demonstrating franchise failure:
Florida franchise failures
New Jersey franchise failures
  

More info